Refund Policy
Thank you for shopping at SMD Essentials. We want you to be completely satisfied with your
purchase, and we understand that sometimes returns and refunds may be necessary. This
Refund Policy outlines the terms and conditions for requesting a refund for products
purchased through our online store.
1. Eligibility for Refund:
1.1 Products must be purchased directly from SMD Essentials.
1.2 To be eligible for a refund, you must provide proof of purchase, such as an order
number or receipt.
1.3 The product must be in its original condition, unused, and in the same packaging as
when you received it.
1.4 Certain products may be excluded from our refund policy due to their nature (e.g.,
digital downloads, personalized/customized items, perishable goods). Such exclusions will
be clearly stated on the product page.
2. Refund Process:
2.1 To request a refund, please contact our customer support team within 07 days from the
date of purchase.
2.2 You can reach our customer support team via [provide contact details: email, phone, or
an online contact form].
2.3 Provide your order information and a clear reason for the refund request. Include any
relevant details, such as product defects or damages, if applicable.
2.4 Our customer support team will review your request and respond within a reasonable
timeframe.
2.5 If your refund request is approved, you will be provided with instructions on how to
return the product.
3. Return Shipping:
3.1 If a return is necessary, you may be responsible for the return shipping costs, unless
the return is due to our error or a defective/damaged product.
3.2 We recommend using a trackable shipping service and retaining proof of postage for
your records. We cannot guarantee that we will receive your returned item, and we are not
responsible for any loss or damage during transit.
4. Refund Options:
4.1 Once we receive the returned product and verify its condition, we will process your
refund.
4.2 Refunds will be issued using the same payment method used for the original purchase,
unless otherwise agreed upon.
4.3 Depending on your payment provider, it may take some time for the refund to be
reflected in your account.
5. Non-Refundable Items:
5.1 Certain items are non-refundable, including but not limited to:
- Digital downloads or services that have been accessed or used.
- Personalized or customized items that cannot be resold.
- Perishable goods or items with a limited shelf life.
- Items purchased during a clearance or final sale.
6. Exchanges:
6.1 We currently do not offer direct product exchanges. If you wish to exchange a product,
please follow the refund process outlined in this policy and place a new order for the desired
item.
7. Changes to the Refund Policy:
7.1 We reserve the right to update or modify this Refund Policy at any time without prior
notice.
7.2 Any changes will be effective immediately upon posting the revised policy on our
website.
If you have any questions or concerns about our refund policy, please contact our customer
support team. We are here to assist you and ensure your shopping experience with us is a
positive one.
Note: This Refund Policy is for informational purposes only and does not create a
contractual agreement between SMD Essentials and its customers. The terms and
conditions stated in this policy may be subject to change without notice.
